Common FAQ's

What is the GetAMask.store initiative?

The GetAMask.store initiative was started by Trinity Dominion, a Real Estate development company located at the Jersey Shore, to help protect our families, colleagues and business partners. We understand that everyone is struggling to acquire protective gear, so we decided to partner with our overseas contacts in order to provide the community with the PPE they need to stay safe and healthy. Our mantra is #dowhatyoucan.

What type of standards do you set for the quality of your products?

All products available in our online store are available from manufacturers who carefully source their products using local and international standards and the newest production technologies. Certificates for each product are located in their description in the online store. KN95 products sold by GetAMask.store have recently been approved by the FDA and can now be used for medical purposes.

What is the timeline for delivery?

Once your order is placed, it will ship based on the timeline noted in our store – typically within 1-3 business days with 1-4-day shipping. We are shipping out of New Jersey to continental USA. Orders over $50 will ship free.

When will I receive my order confirmation?

You will receive an order confirmation once you place your order. You will then receive an invoice once your order ships.

Can I pay via Paypal or over the phone?

Currently, we only accept credit or debit card transactions through our secure website.

Why do similar products have different shipping dates?

Similar products are constantly sourced from different locations due to the worldwide shortage of PPE. There is also a limited number of flights available to bring these supplies to the United States. To remedy this, we place batch orders with our overseas partners to ensure a constant flow of PPE to GetAMask.Store.

What are the recommendations for use? Is one mask better than the other?

Recommendations for use vary based on the product. The below information generally applies to protective masks and respirators.

Disposable protective masks: The CDC recommends wearing face coverings in public settings. Widely used in hospital, healthcare and pharmacy settings for anti-virus and flu prevention, face masks can also be used for daily for use in beauty salons, industry settings, restaurants, etc. Face masks are not intended to be used more than once. If the protective mask becomes damaged or soiled, or if breathing through the mask becomes difficult, you should remove the face mask, discard it safely, and replace it with a new one. To safely discard the face mask, place it in a plastic bag and put it in the trash. Wash your hands after handling used face mask.

KN95 respirators: The KN95 respirators are manufactured and tested to very similar standards as American N95 and  European FFP2 for personal or medical use. This respiratory protective device is designed to achieve a very close facial fit and very efficient filtration of airborne particles. The KN95 designation means that when subjected to careful testing, the respirator blocks at least 95 percent of very small (.3 micron) test particles. If properly fitted, the filtration capabilities of KN95 respirators exceed those of face masks. KN95 respirators are capable of filtering out of all types of particles, including bacteria and viruses. However, even a properly fitted KN95 respirator does not completely eliminate the risk of illness or death.   

People with chronic respiratory, cardiac, or other medical conditions that make breathing difficult should check with their health care provider before using an KN95 respirator because the KN95 respirator can make it more difficult for the wearer to breathe.

All KN95 respirators are single-use. If the respirator becomes damaged or soiled, or if breathing through the mask becomes difficult, you should remove the respirator, discard it safely, and replace it with a new one. To safely discard the respirator, place it in a plastic bag and put it in the trash. Wash your hands after handling used respirator.

Can I reuse my mask?

These masks are intended for single use only.

Is it safe for people with asthma and other breathing problems?

People with chronic respiratory, cardiac, or other medical conditions that make breathing difficult should check with their health care provider before using an KN95 respirator because the KN95 respirator can make it more difficult for the wearer to breathe.

What is it made out of?

KN95 Respirator Masks are made of PP nonwoven, soft cotton and melt blown filter.

The disposable mask’s inner and outer layer is made of 100% polypropylene (pp non-woven, soft cotton), and the filter layer is made of 100% polypropylene (melt blown filter).

Please refer to our product descriptions in our shop for full details.

Do you accept returns?

Due to COVID-19, we will not accept any returns or order cancellations at this time. Thank you for your understanding.

Do you provide tax receipts?

We are not a non-profit organization and do not have a 501(c)(3) status, therefore we are unable to provide you with a tax receipt. We do partner with local and state organizations and will inform you which organizations receive our PPE products as a donation. Check our website and social channels for updates.

How do I reach a customer service representative?

Our customer service representatives are available Monday through Friday from 9am to 6pm and Saturday to Sunday from 10am to 4pm. You can reach us by calling 848-206-6398 or by emailing sales@getamask.store.

Please be advised that we are experiencing an extremely high volume of product inquiries. Feel free to send us an email for a quicker response or check our website for updates. You can also track your order from the online store.

Where are the masks made?

The masks are currently made overseas and imported to the United States.

Are you a scam?

We are certainly not a scam. As previously referenced above, the GetAMask.store initiative was started by Trinity Dominion, a Real Estate development company located at the Jersey Shore, to help protect our families, colleagues and business partners. We understand that everyone is struggling to acquire protective gear, so we decided to partner with our overseas contacts in order to provide the community with the PPE they need to stay safe and healthy. Our mantra is #dowhatyoucan.

A social initiative from:

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GetAMask.store
Phone: 848-206-6398
Monday through Friday: 9am to 6pm
Saturday and Sunday: 10am to 4pm
sales@getamask.store

Trinity Dominion LLC

EIN# 83-2133878

331 Newman Springs Road

Bldg. 1 - 4th Flr. - Suite 143

Red Bank, NJ 07701

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